So I was over at Wheaton Religious Book & Gift yesterday, intending to pick up next year's guides for the Book of Christian Prayer, as well as next year's guide for the Daily Missal. They had the first guide I wanted but not the second. It kind of reminded me of when I had my seasonal job at Franklin Covey.
Franklin Covey's main business is concerned with selling training & tools (Planners, etc.) to help people be organized. I worked there during the Christmas season in 2000. So at Christmas, the busiest shipping time of the year, this company, which was committed to organization and planning in advance, thought it would be a good time to change shipping companies. Hundreds of people would come in our store each day and ask for the 2006 calendar pages and we had to tell them to check back in another month or so because we didn't have any. Even worse then telling the customers that our company didn't have the foresight to plan ahead was that we had to listen to their smart alec remarks, such as, "How does your company think it can teach others to plan ahead if it can't even get it's own stuff together?"
I must share another quick story this brings to mind. In college, I had an unhealthy "addiction" to fried chicken. In fact, I even wound up working at a fast-food chicken place as a part-time job. The only thing I can compare this to would be the "addiction" some, more sophisticated people, have to sushi. You just get a craving for it and you know you have to drop everything you're doing and go get it.
So it was late one night and I was in my dorm when I had a "chicken attack" and I knew the only thing to do was to get out of bed, get dressed and go to KFC. This was back in the day, when they weren't ashamed of the poison they peddled, and they were proud to be known as Kentucky FRIED Chicken, rather than just their innocuous initials. So I put on my sweats and flip-flops, step over countless bodies of passed-out inebriated people in the hallways of the athletic dorm in which I lived, and made my way to KFC. Now to truly appreciate this story, you've got to realize that my college town only had one chicken place that was open past 10 p.m. And I went to school in a remote location that was far from any other towns with late-night drive thru's. So I'm sure you can appreciate the importance of me getting my chicken fix at this one particular KFC. 'Cause if I couldn't get it there, I was out of luck until 11 a.m. the following morning.
I drive to KFC and pull up to the drive-thru. "Welcome to KFC. May I take your order?" This guy lets me get through my entire order before he says, "I'm sorry. We're out of chicken." Out of chicken? Surely he must have meant that they were out of Original and only had Extra Crispy. Or maybe he meant they were cooking more chicken and he didn't have any at that precise moment, meaning I'd have to wait 5 minutes. So, utilizing the interview & interrogation skills I was learning from my Police Procedures class, I asked some follow-up questions and learned that they were, in fact, totally out of chicken! But even more ironic than a chicken place being out of chicken is that they stayed open, telling customers, "We're out of chicken but you can order mashed potatoes and cole slaw if you like." How ridiculous is that!?